First Source Salary For Freshers

If you are trying to find a career at First Source Company in Chennai, this blog provides all the essential information that will be useful for college freshers, including the recruitment procedure, eligibility criteria, and salary details. 

About First Source Solutions Chennai

Firstsource Solutions Limited, Chennai, was established in 2001 and is part of the RP-Sanjiv Goenka Group. It is a global business process management expert, providing solutions to customers across the healthcare, banking, financial services, communications, media, and technology industries. They deliver digitally empowered customer experiences, intelligent back-office operations, and platforms that incorporate automation and analytics.

The First Source Solutions company profile serves over 150 global clients, including numerous Fortune 500 and FTSE 100 companies, which shows its extensive reach and impact. 

Recruitment process

Application: Potential candidates can apply through various channels like job portals, employee referrals, campus drives, and recruitment agencies. First Source company details are provided on their official website.

Screening: Your applications and resumes will be shortlisted with candidates who meet the basic eligibility criteria for the role. This may involve initial phone or video screenings.

Assessments: The shortlisted candidates have to appear for aptitude tests, online assessments, or written tests to evaluate their logical reasoning, language proficiency, and job-specific skills. First Source job vacancy for freshers are published on their official website every year.

Interviews: This round consists of one or two rounds of technical interviews. Once the candidates clear these rounds, they will be required to meet with HR in an interview. In the HR round, the panel will assess the candidate’s background, strengths, cultural fit, job-specific knowledge and problem-solving abilities. A final interview with team leaders or managers may also be conducted.

Offer: A job offer letter is extended to the candidate via phone and email.

Dreaming of studying or working abroad?

Start your journey with IELTS coaching at FITA Academy! Enroll Now

Eligibility criteria

• Candidates must have completed their 12th or graduated with a degree in (BA, B.Com, B.Sc, BBA, BBM, or a diploma from a recognised university. Specific roles might have different degree requirements (like BE/BTech or PG degrees).
• A minimum aggregate percentage (e.g., 60%) or a minimum CGPA (e.g., 6.5) with no backlogs in the current academic semester.
• Good verbal and written communication skills in Spoken English are essential, especially for roles involving customer interaction. A neutral accent might be preferred for voice support roles.
• Freshers should be willing to work in rotational shifts, including night shifts, as the company operates globally and supports clients across different time zones.
• Depending on the specific role, other desirable skills include
• Problem-solving and analytical abilities.
• Good listening and comprehension skills.
• Teamwork and interpersonal skills.
• Time management and organisational skills.
• A positive attitude and willingness to learn.

Benefits of working at First Source Solutions

• Opportunities for career growth and internal promotions.
• Exposure to a global work environment and diverse clientele.
• Comprehensive training programs and skill development initiatives.
• Employee recognition programs and performance-based incentives.
• Opportunities to work with advanced technologies and innovative solutions.
• Focus on employee well-being and work-life balance.
• A collaborative and supportive work culture.
• Comprehensive health and insurance benefits.
• Employee assistance programs provide both personal and professional help.
• Potential for international work opportunities based on role and performance.

First Source Chennai offers job prospects primarily in customer service roles, encompassing both voice and non-voice processes, with numerous opportunities for fresh graduates and those with a few years of experience in the BPO sector.

Career prospects at First Source company

Here are six First Source Solutions company profile job roles at Firstsource Solutions for freshers, along with their responsibilities and estimated salary ranges in India:

1. Customer Support Associate:

A person working in this role is involved in handling customer queries and complaints via phone, email, or chat, providing information, resolving issues, and ensuring customer satisfaction. You should be well-versed in Microsoft Excel. Responsibilities include understanding customer needs, documenting interactions, and escalating complex issues as needed. The estimated salary range for freshers in this role is typically between ₹ 2 Lakhs and ₹4 Lakhs per year at First Source Solutions Chennai.

2. Technical Support Associate:

Freshers in this role provide technical assistance to customers, troubleshooting hardware, software, or network-related problems. Responsibilities include diagnosing technical issues, guiding customers through solutions, and documenting technical resolutions to ensure effective and efficient support. The estimated salary range for freshers at Firstsource, Navalur is between ₹ 2 lakh and ₹ 4 lakh per year, potentially higher depending on the specific technical skills required.

3. Data Entry Operator:

This role involves accurately and efficiently entering data into computer systems from various sources. Responsibilities include maintaining data integrity, ensuring accuracy, and adhering to data entry protocols. The estimated salary range for freshers in data entry roles at Firstsource Solutions Ltd., Chennai, is typically between ₹2 lakh and ₹4 lakh per annum.

4. Back-Office Executive:

Freshers in back-office roles typically handle non-customer-facing administrative and operational tasks. Responsibilities include processing transactions, managing records, preparing reports, and ensuring operational efficiency. The estimated salary range for freshers at First Source Perungudi is typically between ₹2 Lakh and ₹3.5 Lakh per annum.

5. Associate—Healthcare Claims Processing:

This role involves processing healthcare claims, verifying patient information, and ensuring accurate and timely claim settlement. Digital Marketing Course in Chennai offered by FITA Academy helps you become an expert in social media marketing. Responsibilities include reviewing medical documents, interpreting insurance policies, and adhering to regulatory guidelines. The estimated salary range for freshers at Firstsource Chennai, Tamil Nadu, for this role can range between 2 lakhs and 3.5 lakhs per annum, depending on the complexity and specific requirements.

6. Business Process Associate:

Freshers in this role support specific business processes within the organisation, which could vary depending on the client and the domain (e.g., banking, financial services). Enroll in a Data Science Course in Chennai to become a successful data analyst. Responsibilities might include data analysis, report generation, process documentation, and supporting process improvements. The estimated First Source salary for freshers in such roles can be between 2.2 lakhs and 3.5 lakhs per annum.

7. Quality Analyst:

Freshers in this role have to work within specific processes (like customer support or claims processing) to monitor and evaluate the quality of work delivered by team members. One can learn how to automate their data and easily analyze it by mastering our Machine Learning Course in Chennai. Responsibilities include conducting audits, identifying areas for improvement, providing feedback, and contributing to quality improvement initiatives. The salary range for freshers as quality analysts can be between ₹ 2 lakh and ₹ 3 lakh per annum.

8. Training Associate:

This role involves assisting in the delivery of training programs to new hires and existing employees, with a focus on process knowledge, communication skills, and specific tools and technologies. The Artificial Intelligence Course in Chennai will help you learn the essential AI tools. Responsibilities might include preparing training materials, conducting training sessions under supervision, and assessing trainee progress. The salary range for freshers in a training associate role is generally between 2.2 lakhs and 3.2 lakhs per annum.

9. Process Executive (Non-Voice):

Expanding on general back-office roles, a process executive in a non-voice setting may be involved in specific tasks such as document processing, form verification, or data analysis within a particular client project. Responsibilities include adhering to process guidelines, ensuring accuracy and turnaround time, and escalating exceptions as needed. The estimated salary range for freshers in this role is typically between 1.8 lakhs and 2.8 lakhs per annum.

10. Associate – Banking Operations:

This role focuses on supporting banking-related processes, which could include transaction processing, KYC verification, or loan documentation, depending on the client’s needs. Responsibilities involve adhering to banking regulations, maintaining data confidentiality, networking, and ensuring process accuracy. The estimated salary range for freshers in banking operations roles can be between 2 L to 3.5 L per annum, potentially higher based on the specific area of banking supported.

First source Chennai offers diverse job prospects, particularly in customer service for voice and non-voice processes, making it an excellent starting point for freshers and those with limited BPO experience. For roles requiring data-driven decision-making, data science skills can significantly boost your career trajectory.

To conclude, start applying at First Source Solutions and join their workforce by choosing a suitable role according to your capabilities. The company offers ample prospects for growth and talent development, paving the way for a solid career for every employee they recruit. First Source jobs are aplenty, and the recruitments happen every year, so start your preparations early.